Our commitment to quality and security is the foundation of our services

As part of our commitment to execute projects with the highest possible security and quality for our customers, we have put in place 2 major ISO certification initiatives : ISO 9001 and ISO 27001.

Summary of our ISO commitments:

• We maintain the Integrated Management System in accordance with ISO 9001 and ISO 27001 standards.
• We satisfy the applicable legal requirements, the information security requirements as well as our customers' requirements.
• We continually improve the effectiveness of the Integrated Management System.
• We identify and satisfy the needs and expectations of our customers, converting them into requirements that form the starting point for the provision of the service.
• We have trained and qualified personnel and the means and resources necessary for the provision of the service entrusted by the client.
• Safeguarding the security parameters of the company's information assets in terms of their confidentiality, integrity and availability.
• Our Integrated Management System policy is publicly available to all interested parties via our website (https://with-madrid.com/policies/integrated-management-system-policy).

We are dedicated to conducting our activities responsibly and sustainably, generating positive impacts on society, the environment, and all stakeholders. Embracing values of integrity, ethics, and transparency, our CSR policy integrates various initiatives, including:

• Social Responsibility: Actively contributing to sustainable community development.
• Ethics and Governance: Fostering a corporate culture of honesty and compliance with regulations.
• Team Well-being: Prioritizing the safety, health, and professional growth of our employees.
• Customer Relationships: Providing high-quality services with transparency and integrity.
• Environmental Conservation: Minimizing our ecological footprint through conscious resource use and waste management.
• Supplier Collaboration: Cultivating ethical and sustainable practices throughout our supply chain.
• Transparent Communication: Maintaining open channels of communication to share our CSR progress.

In addition to these commitments, we are also dedicated to promoting initiatives such as non-discrimination recruitment and respect for pay and gender equality. We care about our people. We are committed to promoting employee well-being, ensuring business ethics, collaborating with responsible partners, and supporting NGOs.

At WITH, we aspire to be recognized as a responsible actor in our industry, dedicated to contributing to the well-being of society as a whole.

At the forefront of innovation, we've garnered support from investment funds for our innovative products. These recognitions include:

CII (Crédit d'Impôt Innovation): The CII applies to projects involving the design of prototypes or pilot installations of new products. To qualify, the product must meet specific criteria, including not being available on the market yet and demonstrating superior technical, eco-design, ergonomic, or functional performance.

Innovative SME Seal: This recognition is granted to small and medium-sized companies demonstrating significant innovation. It allows SMEs to combine tax incentives that would otherwise be incompatible.

Subvencion CDTI Innovation: This program aims to enhance technology centers conducting applied research in Spain, strengthening their role in the national Science, Technology, and Innovation System. Specifically, it focuses on bolstering capacities in strategic technologies and fostering collaboration with various stakeholders, especially companies, in these fields.

We are deeply committed to safeguarding the privacy and security of personal data. As a technology-driven company, we recognize the importance of complying with the General Data Protection Regulation (GDPR). This regulation sets the highest standards for data protection, and we have implemented robust measures to ensure full compliance.

Our GDPR commitment:

• Privacy by design: We integrate data protection principles into every stage of our operations, ensuring privacy is a fundamental consideration in the development of our products and services.
• Transparency and accountability: We maintain clear policies on how we collect, process, and store personal data, regularly reviewing our practices to align with GDPR requirements.
• Empowering individuals: We respect GDPR rights, including access, rectification, and erasure of personal data, ensuring our systems facilitate these requests efficiently and securely.
• Proactive security measures: We employ advanced security measures, such as encryption and access controls, and have a well-defined incident response plan to address data breaches promptly.

Data and quality responsibilities: a collaborative effort

At WITH, GDPR compliance and data security are shared responsibilities across the organization. Each employee has clearly defined data-related responsibilities, documented in their WITHDex card. Employees are required to complete necessary certifications and training to handle these responsibilities effectively.

By fostering a culture of accountability and continuous improvement, we ensure the highest standards of data security and GDPR compliance, protecting our clients’ and employees’ data while strengthening trust in our services.

Why GDPR compliance matters to us

GDPR compliance is not just a legal obligation; it reflects our core values. We believe trust is the foundation of successful relationships, and protecting personal data is essential to maintaining that trust. By adhering to GDPR, we demonstrate our commitment to ethical practices, transparency, and the highest standards of data protection.

We are proud to contribute to Europe’s future through our participation in the Recovery, Transformation, and Resilience Plan (PRTR), funded by the European Union’s NextGenerationEU initiative. This ambitious program supports projects that drive economic recovery, digital transformation, and sustainable growth across the EU.

Our commitment to Europe’s vision:

• Driving innovation: Our project, ChatFAQ, an open-source conversational search platform designed as an alternative to commercial GPT solutions, aligns with NextGenerationEU’s goals, fostering innovation and competitiveness in key sectors.
• Promoting sustainability: We are committed to supporting the green transition, contributing to a more sustainable and resilient future.
• Enhancing digitalization: By embracing digital transformation through projects like ChatFAQ, we help build a more connected and efficient Europe.
• Creating Impact: Our work under this initiative not only strengthens our operations but also generates positive economic and social impacts across the EU.

Being part of NextGenerationEU reflects our dedication to aligning with Europe’s strategic priorities and contributing to a stronger, greener, and more digital future.

We are committed to making a difference through the Empresa Solidaria certification, awarded by the Plataforma del Tercer Sector, in recognition of our commitment to social responsibility. By marking the Empresa Solidaria box on our Corporate Tax returns, we contribute to funding social projects aimed at:

• Guaranteeing citizens' rights.
• Fighting poverty and social exclusion.
• Reducing inequality.

This certification reflects our dedication to creating a positive impact on society and supporting initiatives that promote a fairer and more inclusive world.

The ChooseMyCompany has recognized us with 2 certifications: HappyIndex®AtWork and TechAtWork®, categories that accredit the best companies to work for in Spain.

These certifications, based exclusively on certified ESG (Environmental, Social, and Governance) opinions from our employees, reflect our commitment to fostering a positive, innovative, and inclusive workplace.

The value of this certification:

• Employee-centric approach: The HappyIndex®AtWork and TechAtWork® badges are a testament to our dedication to creating a work environment that prioritizes employee well-being, engagement, and satisfaction
• Transparency and Authenticity: These accreditations are built on transparent and authentic feedback from our team, ensuring that our actions align with their needs and expectations.
• Continuous improvement: Through detailed analysis of our results—including prioritized key actions, textual comments, and benchmarks—we are empowered to implement targeted improvements and measure our progress against industry standards.
• Sharing our success: We are excited to share this achievement externally, showcasing our ESG badges, employee testimonials, and key figures across our communication channels, job boards, and CSR reports.
• Sustainability in action: As part of these recognitions, we have the opportunity to promote our accreditations with natural wood trophies, each contributing to the planting of a tree in the Choose My Company Forest, offsetting 800 kg of CO2 per trophy.
• Driving progress: With the support of ChooseMyCompany Academy, we are committed to advancing our employee experience through tailored action plans, training, and expert guidance.

These certifications are more than just accolades; they are a reflection of our core values and our ongoing efforts to build a workplace where innovation, sustainability, and employee satisfaction thrive. We are honored to be recognized for our commitment to ESG principles and our dedication to creating a positive impact both within our organization and beyond.